Returns & Exchanges

At New Haven Moving Equipment, we stand behind the quality of our professional-grade moving supplies and equipment. If you are not completely satisfied with your purchase, you may return unused items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via phone or email with your order number and the specific items you wish to return or exchange.

• 2.
  Prepare the Equipment

  Ensure all items are in their original, unused condition and secure them in their original packaging to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned equipment, your refund will be processed to your original payment method within 5-7 business days.