Frequently Asked Questions
Everything you need to know about your moving supplies and equipment.
How long will it take for my moving supplies to arrive?
Most orders are processed within 24 hours. Depending on your location, standard ground shipping typically takes between 2 to 5 business days.
Can I pick up my order from a local New Haven distribution center?
Yes, we offer convenient local pickup at any of our nationwide service centers. Simply select 'Local Pickup' during the checkout process.
What is your return policy for unused moving boxes?
We accept returns on unused, resalable items within 30 days of purchase. Please note that shipping costs for returns are the responsibility of the customer unless the product is defective.
Do you offer bulk discounts for professional moving companies?
Absolutely. We provide tiered pricing and wholesale discounts for high-volume orders. Please contact our sales team to set up a commercial account.
Are your moving blankets machine washable?
Our premium woven furniture pads are designed for durability and can be laundered, whereas our economy non-woven skins are intended for limited use and should not be machine washed.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and authorized purchase orders for established commercial accounts.